Ntumini Hub (“Ntumini Hub,” “we,” “us,” or “our”) operates a platform that helps customers find and book services and rental properties, and helps providers manage their listings and bookings. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our website, apps, and related services.

Who is responsible for your information

The data controller is Ntumini , registered in [Zambia], with its registered address at Zambia. You can contact us about privacy at contact@ntumini.com.

Information we may collect

Depending on how you use the platform, we may collect:

• Account details such as your name, email address, phone number, profile photo, and login information.
• Customer details such as booking history, service or property preferences, addresses, and communications with providers.
• Provider details such as business profile, service and property listings, location, documents submitted for verification, payout details, and booking records.
• Payment-related information such as payment method, amount, transaction reference, and payment status. Card or mobile-money credentials may be handled by the relevant payment provider rather than stored by us.
• Device and usage information such as IP address, device type, app version, browser, approximate location, and activity on the platform.
• Messages, ratings, reviews, support requests, and other information you choose to provide.

How we use information

We use information to:

• Create and manage customer and provider accounts.
• Display service and property listings and help users find relevant offerings.
• Create, manage, and communicate about bookings.
• Process or record payments, refunds, commissions, and provider payout activity.
• Verify provider accounts and protect the platform from fraud, abuse, and security threats.
• Provide customer support and respond to requests.
• Improve, maintain, and secure our services.
• Send service-related messages and, where permitted, marketing communications.
• Meet legal, regulatory, accounting, and dispute-resolution obligations.

How information may be shared

We may share relevant information:

• Between customers and providers when needed to arrange or fulfil a booking.
• With payment processors and mobile-money providers to process transactions.
• With hosting, communications, analytics, security, and technical service providers who support the platform.
• With regulators, law enforcement, courts, or other parties when required by law or necessary to protect rights, safety, or the platform.
• As part of a business transfer, merger, or restructuring, subject to applicable safeguards.

We do not authorize service providers to use personal information for unrelated purposes. We do not sell personal information for money.

Location information

Some features may use location information to show relevant services or properties. You can manage location permissions through your device settings. If you do not enable location access, you may still be able to enter a location manually.

Retention and security

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including to provide the service, maintain records, resolve disputes, and comply with legal obligations. Retention periods may vary depending on the type of information and applicable requirements.

We use appropriate technical and organizational measures intended to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices and rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, object to or request limits on certain processing, or withdraw consent where processing is based on consent. You may also opt out of marketing messages using the unsubscribe option or by contacting us.

To make a request, contact [privacy email address]. We may need to verify your identity. Some information may need to be retained where the law permits or requires it, such as records needed for transactions, accounting, security, or legal claims.

Children

The platform is not intended for children under [18]. We do not knowingly collect children’s personal information without the legally required authorization. If you believe a child has provided personal information improperly, contact us.

International processing

Our hosting or service providers may process information in countries other than the country where you live. Where required, we will apply safeguards for those transfers in accordance with applicable law.

Changes to this policy

We may update this policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Where required, we will provide additional notice.

Contact

For privacy questions or requests, contact:

Ntumini
Email: contact@ntumini.com

This policy is intended to support compliance with applicable data-protection law, including Zambia’s Data Protection Act, 2021. The Act recognizes rights including access, rectification, and erasure, subject to applicable legal conditions and exceptions. Zambia Data Protection Act, 2021, Data Protection Commission: data subject rights